Multi-Functional Cat Climbing Tree

Shipping Destinations:
We currently ship to the United States, Canada, the United Kingdom, Australia, New Zealand, and countries within Europe.

North America: United States, Canada, Mexico

Europe: United Kingdom, Ireland, France, Germany, Italy, Spain, Netherlands, Belgium, Switzerland, Austria, Denmark, Norway, Sweden, Finland, Poland, Portugal, Czech Republic, Greece, Hungary, and more across the EU.

Oceania: Australia, New Zealand

If your country is within these regions but doesn’t appear at checkout, please contact info@toytigris.com we’re happy to help arrange delivery whenever possible.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a tracking link. You can use this link to follow your package’s journey in real time.

You can also track your order by:

1. Visiting ToyTigris
2. Clicking on the menu (top left)
3. Going to "Track Your Order"
4. Selecting the order you want to track

When will I receive my tracking number?

Tracking numbers are usually provided within 1–3 business days after your order has been processed and shipped. During peak seasons or promotions, processing times may be slightly longer.

Why is my tracking number not updating?

It’s normal for tracking information to take 24–48 hours to update after shipment. This delay occurs while the carrier scans and registers the package in their system.

If your tracking hasn’t updated after 48 hours, please don’t worry—your order is still on its way.

What does “Order Processing” mean?

“Order Processing” means your order has been received and is being prepared for shipment. This includes order verification, packaging, and quality checks. Tracking information will be available once the order ships.

My order shows “Delivered,” but I didn’t receive it. What should I do?

If your tracking shows “Delivered” but you haven’t received your package:

• Check with family members, neighbors, or your building’s reception
• Look around your delivery location for a safe drop-off spot
• Contact the shipping carrier directly for more details

If the package still can’t be located, please contact ToyTigris Customer Support for assistance.

Can I change my shipping address after my order has shipped?

Unfortunately, once an order has been shipped, we cannot change the delivery address. Please double-check your shipping information before completing your purchase.

Do you offer international order tracking?

Yes! All international orders come with tracking information. Please note that international shipments may experience longer transit times due to customs clearance and local carrier handling.

What if my tracking number doesn’t work?

If your tracking number appears invalid:

• Wait a few hours and try again
• Ensure the number was entered correctly
• Try tracking directly on the carrier’s website

If the issue persists, please contact our support team with your order number.

Need more help?

If you have any questions about your order or tracking information, feel free to reach out to info@toytigris.com We’re always happy to help ensure your order arrives safely and on time.

Shipping durations vary based on the product and destination. Please note that delivery may require a minimum of 7 days and, in some instances, longer, depending on carrier schedules, destination, and external factors beyond our control.

Once your order is placed, please allow 1–3 business days for processing and packing. After dispatch, estimated delivery times are:

USA: 7–15 business days

Europe: 7–15 business days

Oceania (Australia & New Zealand): 7–15 business days

You’ll receive a tracking link by email once your order ships, so you can easily follow your package on its way to you.

We use industry-standard security measures to protect your personal and payment information during every transaction.

All payments are processed through trusted, encrypted payment gateways, ensuring that your data remains private and protected at all times.

What payment methods do you accept?

We accept the following secure payment options:

• Visa
• MasterCard
• American Express
• PayPal
• Klarna

These payment providers are globally recognized for their advanced security and fraud protection systems.

Is my credit card information stored on your website?

No. ToyTigris does not store or have access to your full credit card details. All card information is handled directly by our secure payment partners and processed using encrypted technology.

Why am I redirected to another page when paying?

Some payment methods (such as PayPal or Klarna) may redirect you to their official platforms to complete your payment. This is normal and adds an extra layer of security by allowing you to pay directly through their protected systems.

What should I do if my payment is declined?

If your payment is declined, please:

• Double-check your card details
• Ensure sufficient funds are available
• Contact your bank or payment provider for authorization

If the issue continues, feel free to try another payment method or contact ToyTigris Customer Support for assistance.

Need more help with payments?

If you have any concerns or questions about payment safety, contact info@toytigris.com