Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a tracking link. You can use this link to follow your package’s journey in real time.
You can also track your order by:
- Visiting ToyTigris
- Clicking on the menu (top left)
- Going to "Track Your Order"
- Selecting the order you want to track
When will I receive my tracking number?
Tracking numbers are usually provided within 1–3 business days after your order has been processed and shipped. During peak seasons or promotions, processing times may be slightly longer.
Why is my tracking number not updating?
It’s normal for tracking information to take 24–48 hours to update after shipment. This delay occurs while the carrier scans and registers the package in their system.
If your tracking hasn’t updated after 48 hours, please don’t worry—your order is still on its way.
What does “Order Processing” mean?
“Order Processing” means your order has been received and is being prepared for shipment. This includes order verification, packaging, and quality checks. Tracking information will be available once the order ships.
My order shows “Delivered,” but I didn’t receive it. What should I do?
If your tracking shows “Delivered” but you haven’t received your package:
- Check with family members, neighbors, or your building’s reception
- Look around your delivery location for a safe drop-off spot
- Contact the shipping carrier directly for more details
If the package still can’t be located, please contact ToyTigris Customer Support for assistance.
Can I change my shipping address after my order has shipped?
Unfortunately, once an order has been shipped, we cannot change the delivery address. Please double-check your shipping information before completing your purchase.
Do you offer international order tracking?
Yes! All international orders come with tracking information. Please note that international shipments may experience longer transit times due to customs clearance and local carrier handling.
What if my tracking number doesn’t work?
If your tracking number appears invalid:
- Wait a few hours and try again
- Ensure the number was entered correctly
- Try tracking directly on the carrier’s website
If the issue persists, please contact our support team with your order number.
Need more help?
If you have any questions about your order or tracking information, feel free to reach out to info@toytigris.com We’re always happy to help ensure your order arrives safely and on time.
